Returns & Refunds policy
You are entitled to cancel your order within 15 days without giving any reason for doing so.
The deadline for canceling an order is 15 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail happylifeenterprisespvtltd@gmail.com
We will reimburse you no later than 15 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 15 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
HAPPYLIFE ENTERPRISES PVT LTD , AT-OSANGA ,PO-ANTARA , VIA- ADA , DIST- BALASORE , ODISHA,INDIA , 756134
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail happylifeenterprisespvtltd@gmail.com
Cancellation and Refund policy
This cancellation policy outlines about how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:
(i) Cancellations will only be considered if the request is made [X] [RC1] days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
(ii) [X] [RC2] does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that quality of the product delivered is not good.
(iii) In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within [X] [RC3] days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within [X] [RC4] of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
(iv) In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.
(v) In case of any refunds approved by [X[RC5] ], it will take [X] [RC6] for the refund to he processed to you.
[RC1]We have kept a placeholder here, as the number of days for raising a request for cancellation would be filled by the PhonePe merchant / Platform Owner.
[RC2]Name of the platform owner / PhonePe Merchant to be inserted herein. This will be a placeholder left for such platform owner- whereby the details would be updated.
[RC3]The number of days herein need to be updated by the platform owner / merchant within which such request can be raised by the user.
[RC4]The timeline within which the user need to highlight the concern about the product need to be updated herein.
[RC5]Refund timeline need to be updated here.
[RC6]Platform owner name need to be mentioned here.
